Refund policy

 

SATISFACTION GUARANTEED

SpaceHawk real time GPS trackers come with a one-year manufacturer's warranty and free technical support for the life of the product. That way you are guaranteed to receive an item that meets your needs, and our team of technical support agents can help you if you ever need any assistance! Technical support agents are available Monday-Friday 8:00 a.m. to 6:00p.m. EST, and available via email 7 days a week. 

TECHNICAL SUPPORT IS FREE FOR THE LIFE OF THE PRODUCT

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, never activated, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@spacehawkgps.com. Please note that we do not accept or handle any returns via phone.

If your return is accepted, you will send the item back to the address we provide, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at help@spacehawkgps.com

*Please note that there will be a 20% restock obligation on all returns due to the nature of vehicle tracking technologies. This does not include shipping costs that will be forfeited by the customer and not credited back. 

IMPORTANT TO NOTE:

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Every product is backed by a one-year manufacturer's warranty so if your item is defective we will replace it at no cost! 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 days have passed since we’ve approved your return, please contact us at help@spacehawkgps.com.

Branding & Advertising

Certain products or Services on spacehawkgps.com may be found online or other retail stores with different pricing, branding and product naming. We do not price match with other online resellers of GPS tracking products. Only refund requests made 1) within 10 days of the purchase and 2) due to an item being defective, will not require a restock fee. Any refund requests made outside of a GPS tracker found to be defective will be subject to a restocking obligation.